During the Test Switch portion of setup, you may experience a short delay between when you press the switch and when the Orro App responds. If you feel the Switch or Orro App are not responding correctly, please try the following:
Repeat the prompted tests a few times.
- Click the switch ON
- Click the switch OFF
- Tap on the dimmer dots on the switch display
If there is no response, wait 1 minute, then repeat the tests.
Check that the switch buttons actually "click" when you press the top and bottom of the switch. If you DO NOT feel a physical click, please contact Orro Support regarding next steps. The support team’s contact information is located at the bottom of this article.
If you are having additional installation issues, please contact the number on the Welcome Card during our business hours or by email at firstname.lastname@example.org.
Support Team members are available during the following hours:
Weekdays (Mon - Fri): 7am – 7pm Pacific Time
Weekends (Sat & Sun) & Holidays: 10am – 6pm Pacific Time