If your lights do not automatically turn on when you walk into the room, check the Orro Switch to see if there are any icons displayed. For icons that may be displayed on your Orro Switch, click here. If there is an icon displayed, the Auto-On feature may been disabled because:
- Moon Icon - It is during your scheduled sleep time. Learn how to edit your Sleep Schedule here.
- Sun Icon - The Switch determined that there is enough light in the room. Learn how to adjust your preferred Light Sense here.
- Hold Icon - The Switch was placed in Hold and the lights have been locked at the current level for 8 hours. To learn how to enable Hold, please click here.
If you see any of these icons, you can manually turn the lights on by tapping the display or clicking the top of the Switch.
If you do not see any of the icons above, check that your Orro Switch has the Auto-On feature enabled. Depending on the location of your Switch and how easily you would like the lights to turn on, you may need to adjust the Auto-On Motion Sensitivity to best fit your lifestyle. To learn how to adjust your Presence Detection, please click here.
If you have questions or need more information from the Orro team, please don’t hesitate to reach out via email at firstname.lastname@example.org.
Support Team members are available during the following hours:
Weekdays (Mon - Fri): 7am – 7pm Pacific Time
Weekends (Sat & Sun) & Holidays: 10am – 6pm Pacific Time