There are two common issues that make switch faceplates hard to remove. The first and more common issue is that paint has “glued” the faceplate to the wall. The second possibility is that you have a snap-on faceplate.
Paint “glued” faceplate to the wall:
If the paint has stuck the plate to the wall, we recommend using a box knife or a razor blade to carefully to cut the paint away from the faceplate at the seam between the plate and the wall. This process should help avoid chipping the paint around the switch plate when trying to remove it from the wall.
With snap-on plates, the screws are often not exposed. The key is to find where to pop the top plate off. In some instances, there is a “seam” that runs the perimeter of the face plate. In this case, apply a firm perpendicular force to the plate, pulling the plate away from the wall.
For plates that don’t have this groove, they often have a slot or “notch” at the bottom of the plate designed for you to put a flathead screwdriver to pry the plate off carefully. If possible, we recommend consulting the switch plate manufacturer's instructions.
If you are having additional installation issues, please contact the number on the Welcome Card during our business hours or by email at firstname.lastname@example.org.
Support Team members are available during the following hours:
Weekdays (Mon - Fri): 7am – 7pm Pacific Time
Weekends (Sat & Sun) & Holidays: 10am – 6pm Pacific Time