Not seeing the switch icon on the switch screen?
Let's go through this checklist to find the issue.
Is your switch powered on and working? The display should be on.
IF YES --> go to step 2
IF NO --> If the display does not turn on when you tap it. Please refer to the manual to check the wiring of your switch.
Are there instructions on the screen that you need to follow?
IF YES --> Please complete the remaining steps on the switch before proceeding
IF NO --> Please try to power cycle your switch. This can be achieved by following the instructions here: https://orro.zendesk.com/hc/en-us/articles/360008148574-My-switch-is-stuck-and-has-stopped-responding-what-should-I-do-