For beta customers
Please email firstname.lastname@example.org and we will work with you to debug your issue.
For all other customers
If you are having trouble getting Orro connected with Alexa please try following steps:
1. Make sure your Alexa device is not muted (you should not see a red light or ring on the device). If it is muted tap the microphone button on the switch to unmute. Then try to control the Orro switch again.
2. If your alexa device is working as expected, then let's make sure the Orro skill is setup properly in the Alexa app.
In the Alexa App, make sure the skill is enabled.
A. Go to Main Menu (upper left corner)
B. Go to skills and games
C. In the search box type Orro
D. Tap the Orro Switch Skill from the switch results
E. Tap "Enable Skill" if it is not yet enabled. If it is already enabled tap disable skill and then tap enable skill.
F. Enter your email address and password to link Amazon Alexa to your Orro account.
G. Tap DONE
Once you've enabled your Orro account, you'll need to discover your ORRO switches:
In the Amazon Alexa app tap the smart home icon on the bottom right side of the screen
Tap the plus icon in the upper right corner
Tap the Add Device option
Tap Switch Option
Tap Discover Devices
Alexa will discover your Orro Switch
At this point you should see orro in your list of devices and you should be good to go! Just try saying "Alexa set my lights to 50%"