NOT SEEING THE SWITCH WIFI IN SETTINGS?
Wait 1 minute for the list of networks in WiFi settings to refresh again. Sometimes this can take 1-2 minutes for the switch WiFi network to show up in the network list.
CONNECTED TO SWITCH WIFI BUT STILL NO CONFIRM IN APP
If you connect to the switch WiFi and the app still doesn't appear to recognize the connection after 1 minute, please toggle off then on your WiFi connection on your phone. After this is complete, then try to connect to the switch WiFi network again.
SWITCH POWER CYCLE
If none of the above steps do not work, we will need to reboot the switch with the air-gap tab. The air-gap switch is a small slider at the bottom of the switch. When pulled out (away from the wall) it disconnects electricity.
STEP 1: Pull out the air gap switch
STEP 2: Wait 10 Seconds
STEP 3: Push tab back into switch and let switch boot up.
See GIF below for guidance on the above three steps: