Switch Power Cycle
If your switch is stuck and unresponsive, you will need to reboot the switch with the air-gap tab. The air-gap switch is a small slider at the bottom of the switch. When pulled out (away from the wall) it disconnects electricity.
STEP 1: Pull out the air gap switch
STEP 2: Wait 10 Seconds
STEP 3: Push tab back into switch and let switch boot up.
See GIF below for guidance on the above three steps:
Power cycling didn't work. Now what?
Please try power cycling the switch one more time. This time wait 30 seconds before pushing the tab back into the switch.
If power cycling your switch doesn't work, please pull the air gap tab out and leave it out. Then call Orro Support at (747) 253 - 0608 so we can help fix your issue or get you a replacement switch.