It may take up to 1 minute for the phone and Switch to properly sync during setup. This can cause delays in the appearance of the security code on your Switch display.
If more than 1 minute has passed without seeing the security code, please try the following:
- Check that your mobile device is connected to the correct Orro Switch network (Orro-[Room Name] Switch-XXXX).
- If the above step does not resolve the issue, please proceed to the instructions under General Troubleshooting here.
If you are having additional installation issues, please contact the number on the Welcome Card during our business hours or by email at firstname.lastname@example.org.
Support Team members are available during the following hours:
Weekdays (Mon - Fri): 7am – 7pm Pacific Time
Weekends (Sat & Sun) & Holidays: 10am – 6pm Pacific Time