There are three methods to send feedback to our Support team:
- Email (email@example.com)
- Voice feedback on the Orro Switch
- Instabug feedback on the Orro App
In the case of an issue with your Orro Switch or Orro App, if possible, please send a voice feedback message AND an in-App report for the Switch experiencing the issue.
Send us an email:
For general questions, issues related to an order, or any situation not related to an Orro App or Orro Switch issue, please send an email to firstname.lastname@example.org.
NOTE: If you are having an issue with installation, setup, or anything related to your experience with Orro, we highly recommend sending a voice feedback message AND an Instabug so we may analyze and resolve the issue faster.
Send us a voice feedback message on the Orro Switch:
- On the Switch display, swipe right-to-left to reach the Feedback screen
- Click the “Next” button to proceed
- Tap the red icon to start recording. You can record up to two minutes of feedback
- Tap the red stop icon to end the recording
- Press the Send arrow if you would like to send the recording to our Support team, or press “Cancel” if you want to cancel
NOTE: When leaving a voice feedback message, please speak clearly and at a normal speed to best dictate your issue. Provide any details you believe are important, including surrounding activities and what happened before the issue occurred.
Send us a message from the Orro App using Instabug:
- Open the Orro App
- Shake your device to open Instabug or from the home screen click Settings > Feedback
- Select “Report a problem” or “Suggest an improvement”
NOTE: Instabug allows you to send up to four images/screenshots and one 30 second screen recording per report. Feel free to send in additional reports to include the necessary screenshots and recordings to email@example.com.
If you have additional questions or need more information from the Orro team, please don’t hesitate to reach out via email at firstname.lastname@example.org.
Support Team members are available during the following hours:
Weekdays (Mon - Fri): 7am – 7pm Pacific Time
Weekends (Sat & Sun) & Holidays: 10am – 6pm Pacific Time