There are three methods to send feedback to our Support team:
- Email (support@getorro.com)
- Voice feedback on the Orro Switch
- Instabug feedback on the Orro App
In the case of an issue with your Orro Switch or Orro App, if possible, please send a voice feedback message AND an in-App report for the Switch experiencing the issue.
Send us an email:
For general questions, issues related to an order, or any situation not related to an Orro App or Orro Switch issue, please send an email to support@getorro.com.
NOTE: If you are having an issue with installation, setup, or anything related to your experience with Orro, we highly recommend sending a voice feedback message AND an Instabug so we may analyze and resolve the issue faster.
Send us a voice feedback message on the Orro Switch:
For illustrated instructions, click here.
- On the Switch display, swipe right-to-left until you reach the Feedback screen
- Click the “Next” button to proceed
- Tap the red icon to start recording. You can record up to two minutes of feedback
- Tap the red stop icon to end the recording
- Press the “Send” arrow if you would like to submit the recording to our Support team, or press “Cancel” if you want to cancel this message
- Once sent, press “Done”. An email confirmation will be sent to the email address you used to set up the Orro Switch. You can reply to this email to provide additional details of the issue
NOTE: When leaving a voice feedback message, please speak clearly and at a normal speed to best dictate your issue. Provide any details you believe are important, including surrounding activities and what happened before the issue occurred.
Send us a message from the Orro App using Instabug:
For illustrated instructions, click here.
- Open the Orro App
- Shake your device to open Instabug OR from the home screen click Settings > Feedback
- Select “Report a problem” or “Suggest an improvement”
NOTE: Instabug allows you to send up to four images/screenshots and one 30 second screen recording per report. Feel free to send in additional reports to include the necessary screenshots and recordings to support@getorro.com.
If you have additional questions or need more help from the Orro team, please don’t hesitate to reach out via email at support@getorro.com.
Support Team members are available during the following hours:
Weekdays (Mon - Fri): 7am – 7pm Pacific Time
Weekends (Sat & Sun) & Holidays: 10am – 6pm