If the Orro Switch isn’t responding, a step is not working as intended, or is taking longer than 1 minute to complete, please follow the directions below:
Restart the Switch by pressing and holding the bottom of the Switch for 10 seconds until the System Menu appears and select “Restart”.
- If restarting the Switch does not solve your issue, you may need to factory reset your Switch. To do this, press and hold the bottom of the Switch for 10 seconds until the System Menu appears, select “Factory Reset”, and then confirm “YES”.
- Check your WiFi:
- Make sure your WiFi is functioning properly and you can reach the internet.
- Make sure your WiFi is compatible with Orro. The Orro Switch works with 802.11b/g/n and ac WiFi routers on a 2.4GHz band. Most WiFi routers less than 5 years old are compatible.
- If your router only has a 5Ghz output (most 5GHz systems are dual band and output both 5Ghz and 2.4Ghz), a separate router with a 2.4GHz band will have to be installed to work with the Orro Switch.
If you are having additional installation issues, please contact the number on the Welcome Card during our business hours or by email at email@example.com.
Support Team members are available during the following hours:
Weekdays (Mon - Fri): 7am – 7pm Pacific Time
Weekends (Sat & Sun) & Holidays: 10am – 6pm Pacific Time